DIGITAL PRODUCTS — RIGHT OF WITHDRAWAL, ISSUES AND REFUND POLICY

Last updated: 10/07/2026

1. Seller Identification

This policy applies to purchases made from:

Owner / Business Name: Pau Rosell Povedano
Tax ID (NIF/CIF): 48058156R
Address: Av. Catalunya no. 39
Email: paur578@gmail.com
Contact Phone: 622774968

2. Digital Products

The products sold through this store are digital content supplied electronically and not delivered on a tangible medium, such as downloadable files, documents, templates, e-books, videos, audio files, digital resources, or access to online content.

Due to their nature, these products do not require physical shipping and cannot be returned by post.

3. Immediate Supply and Loss of the Right of Withdrawal

Before completing the purchase, the customer must expressly request and consent to the immediate supply of the digital content during the statutory withdrawal period.

The customer must also expressly acknowledge that, once the supply of the digital content has begun, they will lose their right of withdrawal.

The supply shall be considered to have begun when the digital content has been made available to the customer, for example, through:

• the activation of a download link;
• the sending of the file or access link by email;
• the activation of an account or private area;
• the granting of access to the purchased content.

Once the supply has begun with the customer's express consent and the customer has acknowledged the loss of the right of withdrawal, cancellations, returns, or refunds will not be accepted due to a change of mind, accidental purchase, or failure to use the product.

This exclusion applies in accordance with Article 103(m) of the consolidated text of the Spanish General Law for the Protection of Consumers and Users (Ley General para la Defensa de los Consumidores y Usuarios).

Where the customer has not validly provided such consent, has not acknowledged the loss of the right of withdrawal, or the supply has not yet begun, the rights available to them under applicable law shall apply.

4. Defective Products, Access Issues or Lack of Conformity

The loss of the right of withdrawal does not affect the consumer's statutory rights where the digital content:

• has not been supplied;
• cannot be downloaded or used due to a cause attributable to the seller;
• is damaged or the file is corrupted;
• does not substantially match the description provided;
• lacks the features, functionality, or compatibility expressly advertised;
• presents any other lack of conformity covered by applicable law.

In such cases, the customer must contact us at paur578@gmail.com, providing:

• full name;
• order number;
• product purchased;
• description of the issue;
• where possible, screenshots or technical information that may help identify the issue.

After verifying the issue, we will attempt to bring the digital content into conformity, for example, by restoring access, providing a new link, replacing or correcting the file, or providing appropriate instructions.

The solution will be provided free of charge, within a reasonable period of time, and without causing significant inconvenience to the customer.

Where bringing the content into conformity is impossible or disproportionate, is not completed within a reasonable period of time, the issue persists after an attempt to resolve it, or the lack of conformity is sufficiently serious, the customer may be entitled to a proportionate price reduction or termination of the contract and the corresponding refund, in accordance with applicable law.

5. Cases That Are Not Considered Product Defects

Unless otherwise required by law, no refund will be granted where:

• the customer changes their mind after accessing the content;
• the customer did not read the product description or technical requirements before purchasing;
• the customer's device or software is incompatible with technical requirements that were disclosed before purchase;
• the customer does not have the knowledge or tools necessary to use the product, provided that such requirements were clearly stated;
• the customer provided an incorrect email address and the product remains available;
• the issue is caused by unauthorized manipulation, modification, distribution, or use of the file;
• the customer successfully downloaded or accessed the product and simply decided not to use it.

This section does not limit the consumer's statutory rights in the event of a lack of conformity.

6. Duplicate Payments or Incorrect Charges

If a duplicate charge, incorrect amount, or any billing error attributable to the seller occurs, the customer must notify us at paur578@gmail.com so that the matter can be reviewed and, where appropriate, corrected or refunded.

7. Refunds

Where a refund is legally required, it will be processed without undue delay and within the applicable statutory period, using the same payment method used for the purchase, unless the customer expressly agrees to another method that does not result in any additional costs.

No fee will be charged for processing a refund that is legally due.

Any additional time required by the customer's bank, card issuer, or payment provider for the refunded amount to appear in the customer's account is beyond our control.

8. Complaints and Customer Support

Questions, issues, and complaints relating to a purchase may be submitted to:

Email: paur578@gmail.com
Address for complaints: Av. Catalunya no. 39
Phone: 622774968

We will respond to complaints within the period required by law and will seek to provide an appropriate solution in accordance with applicable consumer protection legislation.

9. Statutory Rights

Nothing in this policy is intended to exclude, restrict, or replace any mandatory rights granted to consumers under Spanish or European Union law.

If any provision of this policy is incompatible with a mandatory legal provision, the applicable legal provision shall prevail.